Southern Cross Diagnostics are now part of the Novacyt Group

Privacy Policy

Introduction

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or contact us.

By using our website, you agree to the collection and use of your information as outlined in this Privacy Policy.

What Information We Collect

When you submit an enquiry through our website, we may collect personal information including:

  • Your name
  • Email address
  • Telephone number
  • Any information you include in your message

We may also collect limited technical information such as your IP address and browser type through standard website analytics.

How We Use Your Information

We use your personal information to:

  • Respond to your enquiries
  • Communicate with you about our services
  • Improve our website and customer experience
  • Comply with legal obligations where required

We will not sell or rent your personal information to third parties.

How We Store Your Information

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

Information submitted through our website may be stored securely by us or by trusted third-party service providers that assist in operating our website and email systems.

Sharing Your Information

We may disclose your personal information to service providers who help us operate our business, such as website hosting or email providers. These providers are required to keep your information secure and only use it for the services they provide to us.

We may also disclose information where required by law.

Cookies

Our website may use cookies or similar technologies to improve your browsing experience and to help us understand how visitors use our website.

You can choose to disable cookies through your browser settings, although some parts of the website may not function correctly.

Access and Correction

You may request access to the personal information we hold about you or ask us to correct any inaccurate or out-of-date information.

To make a request, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@scdiagnostics.com.au

or via the contact form on this website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the updated version will take effect immediately upon publication.